Archive for the ‘Security’ Category

Lessons from the Latest Mall Shooting

There has been another mass shooting at a mall–this time in the Netherlands. The attacker killed six and left 15 injured before killing himself.

The rampage was one of those incidents in which it is clear that the shooter meant to wreak havoc from the start. The attacker wore camouflage gear. He shot someone first in the shopping center’s parking lot and then fired a machine gun indiscriminately before running out of ammo. He fired more than 100 rounds. The shooter left a suicide note, but he didn’t get into any motives for the mass shooting.

Mall security has been a subject we at Retail Traffic have written about many times. In fact, I just posted our latest feature last week. It explores how some mall owners run coordinated security drills with first responders in order to be as ready as possible in case something terrible does occur.

Incidents like the one in the Netherlands are ones that no mall–no matter how well prepared–can do much about. Individuals intent on killing large numbers of people are always going to be drawn to malls simply because they are mass gathering places.

But that’s not to say that the industry shouldn’t be prepared. Many of the stories we’ve written have pointed out shortfalls or places where corners have been cut when it comes to security. One of the biggest issues of all is the fact that mall security guards are poorly paid and the position has an extremely high rate of turnover–close to 100 percent annual.

That means that even when training does take place it has to to be constant to make sure the new faces know what to do. What the mall owners and managers in our latest feature are doing is commendable because it leaves them as prepared as possible for the worst case scenarios. Still, there’s always room for improvement.

These incidents cannot be avoided altogether. But we just have to keep doing whatever possible to make sure that when they do take place that mall personnel know what to do. It can make a big difference and save lives.

Not All Fun and Games (Monday’s News & Notes)

Retailers competing in the toy market have had a notoriously tough time competing with Walmart. The Bentonville behemoth became the top seller of toys in the late 1990s and never looked back. Many department store have reduced or phased out toy departments. Toys ‘R’ Us, once the king of kids retail, struggled for a long time and ended up paring back its portfolio. But at least they are still out there fighting. KB Toys, of course, liquidated in early 2009.

But Toys ‘R’ Us has stumbled upon a way to compete through extensive use of pop-up shops and temporary stores. This season it will operate 600 pop-up shops including 10 under the FAO Schwarz brand.

Nevertheless, the chain may opt to postpone its planned IPO until at least 2011. The reason has more to do with nervousness about the stock market and the appetite for retail stocks than it does with any concerns about Toys ‘R’ Us’ strategy.

But that’s not the only news on the toy front. Sears is trying to claw back market share in the toy sector by opening 85 toy shops at some of its stores. It will open the stores next month, in time to take a bite out of the holiday sales pie.

Given this renewed competition, it will be interesting to see how Walmart responds. Last year it did some pretty drastic price cutting. Could we see more of the same?

Here are some other news and notes from the retail real estate world.

Real Estate Roundtable’s DeBoer: “Our Industry is At War”

This comes via the twitter feed of Barbi Reuter. Jeffrey DeBoer, president and CEO of the Real Estate Roundtable, delivered some sharp comments today at TREP conference per a live blog of the show being compiled by the The Commercial Tenant Resource blog. Some of this is in response to the battle over the taxation of carried interest–a fight that the industry appears to be losing.

DeBoer’s comments seek to rally the troops.

* Our industry is at war; we need to get our act together. We need to act as an cohesively as an industry or Congress will pick us apart. Now is the time to up the ante and participate.
* Call Members of Congress and let them know how you feel. They are very isolated now, and spend their days huddled with staff or voting. They have very long days. At night, they see lobbyist. Very little engagement with US Citizens; they need to hear about real life and real issues with the real estate industry.
* Member of Congress DO call Jeff and ask how they can help real estate. Many are very concerned including Bob Menendez from NJ, Kent Conrad from North Dakota, and John Kerry from Massachusetts.
* Since real estate is everywhere, we are no where. There is no “senator from real estate” like many other industries.
* The “carried interest” bill will double the takes on certain gains in real estate. Today the rate is 15%. If the bill passes, the rate goes to 32% and then to 38% plus a 3.8% Medicaid tax.
* We are at war as an industry. There is a continuing battle to increase the taxes on capital gains in real estate. Risk takers and capitalists are being penalized with more and more taxes.
* Values are down 30-50% from their highs nationwide.
* In order to get the system going again, we need substantial amounts of equity. We are facing a liquidity crisis. There is a lot of equity ready to “play” but it does not equal the $1.2 Trillion in CRE debt that is in the process of maturing.
* Security: The Roundtable is assembling a list of all major US Assets and their true owners and managers. This well help with Federal Government make contact with ownership in times of crisis. Also, Roundtable is actively advising owners about security best practices.

Black Friday Reaction; Beware Justin Bieber; There’s an App for Malls(Holiday Weekend Roundup)

We made it through Black Friday and the rest of the weekend. NRF’s early take is that up 0.5 percent. ShopperTrak’s numbers are extrapolated off the traffic counts the company conducts at malls.

Barry Ritholz looks at why the earliest numbers that get reported are a bit suspect. We’ll get more reliable figures tomorrow. That’s when ICSC and Goldman Sachs report the first weekly holiday same-store sales stats. Still, all the early numbers should be viewed with some skepticism and we really need to wait until the full season has passed and we started getting the monthly same-store sales numbers from retailers. We’ll get November numbers in early December. That will be the first really clear view of how the holiday shopping season is panning out.

As the stats come rolling in, the Wall Street Journal has a report that wonders if any of the holiday sales predictions matter. Most of the previews come out in September and October. Is that too soon for forecasts? The report also looks at the methodologies of the different prognosticators and wonder if any are accurate enough.

Here are some other news and notes from the last few days.

Thursday’s News & Notes

Here are some news and notes on retail and retail real estate from around the Web today.

Robo-Mall Cop

This isn’t the first time we’ve heard about Japan experimenting with robot security guards at malls. But this new approach seems even more unusual–especially with the robot’s Spider-man like web.

robomallcop

Japanese researchers in Tokyo on Wednesday unveiled a robotic mall cop, a two-foot-high security guard on wheels that can track down bad guys running amok on commercial property and disable them with a ‘Spider-Man’ like web.

Named the T-34, possibly after the legendary Soviet tank of World War II, the little blue guy on wheels weighs about 25 pounds and has a top speed of about 6 mph — not quite as fast as Paul Blart’s Segway.

“We have basically designed the robot for corporate use and we expect private security companies to buy them instead of using human guards, but there will also be those tailored for use in homes,” Tmsuk Co.’s Mariko Ishikawa told London’s Daily Telegraph.

Link.

The Sudden Infatuation with Mall Security Guards

The number one movie at the box office last week was Paul Blart: Mall Cop. It’s raked in $40 million and counting so far. There’s another mall security movie slated for release later this year–Observe and Report. And now word has come out of a new sitcom–Walorsky–that will also be centered on a mall security guard.

The New York Times examines this baffling trend.

Though these projects take different approaches to the quiet heroism of retail security, they collectively suggest that there is something irresistible and endlessly versatile about the American mall. “It’s a microcosm, a Disneyland version of what the world’s supposed to be,” said Jody Hill, the writer and director of “Observe and Report.” “You have the latest fashions, electronics and people from every walk of life. It becomes a character itself.”

For Mr. James (who wrote “Paul Blart: Mall Cop” with Nick Bakay), the shopping mall was another setting to play the hapless every-dunce character he refined on the CBS sitcom “King of Queens” (on which he played a driver for a UPS-like delivery service) and film comedies like “Hitch” and “I Now Pronounce You Chuck & Larry.”

“I don’t think it really dwelled on the psyche of a mall cop so much,” said Jeff Blake, chairman for worldwide marketing and distribution for Sony, the parent of Columbia Pictures. “It allowed Kevin to really be the sympathetic underdog in the story, and that really was the winning formula.”

NY Police: Stores Are Responsible for Crowd Control

Rope lines, numbered tickets and walkie-talkies for store employees could help control frenzied bargain-hunters, police said in a report issued after a Wal-Mart worker was killed in a Black Friday stampede.

Nassau County police released recommendations Wednesday, two weeks after meeting with 75 Long Island retailers about how to stage major sales events safely.

Retailers and police had debated who should take the lead on securing discount-hungry crowds after temporary Wal-Mart worker Jdimytai Damour was trampled to death the day after Thanksgiving in Valley Stream.

The report said that while county police would respond if needed, “the responsibility for the security and control of these sales events rests with the store. Store administrators should never market a sales event without having a plan, and the proper resources to manage it.”

Link.

Hearing on Wal-Mart Death Yields Proposals

Retailers luring shoppers with deep discounts should have at least one security guard for every 200 shoppers, erect barricaded corrals 100 feet from entrances and consider other crowd control measures to prevent a repeat of this year’s “Black Friday” tragedy, a top police official said.

Inspector Thomas Krumpter offered the proposals Wednesday at a hearing of the Nassau County Legislature’s public safety committee — the first legislative review since the Nov. 28 trampling death of a Wal-Mart worker.

Jdimytai Damour, a temporary employee, had been on the job for about a week and had no training in security or crowd control, according to a lawyer for his relatives.

Link.

Past links.

Malls Boost Security as Shopping Season Starts

Malls across the country have boosted security in recent months, adding rooftop observation posts, parking lot cameras and more patrols to keep shoppers safe.

A handful of violent incidents occurred at malls this week as shoppers mobbed stores for deals at the start of the holiday shopping season.

“Traditionally, the holiday season does bring more criminal activity to shopping centers,” said Gee Cosper, a former Secret Service agent who is a security consultant to shopping centers.

Cosper says malls have increasingly focused this year on their outdoor spaces, which he calls “the Achilles’ heel of the shopping center.”

Link.